Find answers to common questions about shopping with Maple & Moss.
Where can I find more information about a product?
Check the product description for details. If you need more information before ordering, please get in touch with your question and the product name.
Can I request a change to my order?
Please contact us as soon as possible with your order number and the change you'd like to request. We'll check whether a change is possible.
What should I do if there's a problem with my order?
Please contact us with your order number and a description of the issue so we can look into it. Don't include payment details or other sensitive information.
How can I ask another question?
Get in touch with Maple & Moss with your question. If it's about an order, include your order number to help us assist you.