Legal Notice

Last updated: 6 October 2026

Website operator

This website and online store are operated under the trading name Maple & Moss.

Website: shopmapleandmoss.com
Email: info@shopmapleandmoss.com

References to “Maple & Moss”, “we”, “us” and “our” mean the operator of this online store.

Website use

This website is provided for lawful personal and commercial interactions with Maple & Moss.

You must not attempt to disrupt, damage or gain unauthorised access to the website, its customer accounts, its administration systems or any connected service.

Use of this website is also governed by our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

Intellectual property

Unless otherwise stated, the Maple & Moss name, branding, website text, original graphics, illustrations, photographs, designs and digital products are owned by or licensed to Maple & Moss.

Content may not be reproduced, redistributed, resold, republished or commercially exploited without written permission, except where permitted by law or by a product’s individual licence.

Purchasing a digital product grants only the usage rights stated in its product description or licence. Ownership of the intellectual property is not transferred to the customer.

Third-party product names, trademarks, photographs and other materials belong to their respective owners.

Product information

We take reasonable care to keep product descriptions, prices, availability and images accurate.

Colours and appearance may vary because of screens, lighting, photography, natural materials or manufacturing variations. Measurements are approximate unless expressly stated otherwise.

Some physical products are supplied or dispatched by selected third-party fulfilment partners. The customer’s purchase contract remains with Maple & Moss, and this arrangement does not reduce the customer’s statutory rights against us.

Health and self-care information

Lifestyle and self-care content on this website is provided for general information only.

Unless expressly stated otherwise, our products and content are not medical advice and are not intended to diagnose, treat, cure or prevent any illness.

Customers should read product labels and ingredient information and seek appropriate professional advice regarding allergies, sensitivities, pregnancy, medical conditions or medication.

Candle and product safety

Customers must follow all safety warnings, care instructions and usage directions supplied with a product.

Never leave a burning candle unattended. Keep candles, diffusers, oils and similar products away from children, pets, heat sources and flammable materials as directed by the product instructions.

External services and links

The store uses Shopify and may use payment processors, delivery companies, review services and fulfilment partners.

Links to external websites are provided for convenience. Maple & Moss does not control and is not responsible for the independent content, availability or privacy practices of third-party websites.

Consumer rights

Nothing in this Legal Notice, our policies or our Terms of Service excludes or restricts rights that cannot lawfully be excluded under UK consumer law.

Complaints and disputes

Please contact us first if you have a complaint so that we can try to resolve it fairly.

Email: info@shopmapleandmoss.com

These website terms are governed by the laws of England and Wales. Consumers living in Scotland or Northern Ireland retain the protection of the mandatory laws and courts applicable where they live.